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Help & Support

» Help & Support

 It's your expectation and our ambition to provide nothing less than fantastic support. To achieve this we would value any feedback that you can provide on ways in which you feel we could improve, even the smallest observation is appreciated.

Top Support Questions & Answers

  • I have not received your emails?

    Chances are your spam/junk email filters have caught our emails. Firstly, please check the folders where these emails are stored. If we are not there please check your deleted folder, you never know, you may have deleted us by mistake. Still can't find any emails from FindingPotential? Please add and and to your "Safe Senders" list.

    If you have completed a questionnaire and haven't received a link to your report within 60 minutes then you'll need to email us at

  • I can't access the questionnaires or reports because the links are broken?

    Email software/online email applications can break the unique links in our emails. If you get an error in your browser when trying to access a questionnaire or report then almost certainly our links have been broken. Please see the additional information provided in the footer of the emails and if those links are also broken, please copy the links to a single line (use something like Microsoft Word) and then paste the link into your browser's address bar.

  • Is my browser supported?

    The short answer is probably. All modern browsers (those that are less than five years old) are supported on PC: Internet Explorer, Firefox, Safari and Google Chrome. On a Apple Mac, we support Firefox and Safari. More information on browsers and accessibility can be found here.

  • How long do you keep my data?

    As you'd expect we take privacy and the protection of your data very seriously. All of your concerns should be answered here. We can remove any information we hold on you at any time. Email with such requests but please be aware that a small administration fee may be charged.

If you need further help please email us with your question to We will deal with your email as soon as we possibly can, normally within 24 hours.

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