Role profile library
Predefined role profile
Elementary occupations (cleaners, labourers, catering assistants)
The behaviours this profile measures, drawn from the great{with}talent job library and occupational research. Download the full competency-based interview guide to assess them.
The full interview guideCompetency-based questions, follow-up probes and a 1–5 rating form for each behaviour — ready to print or run on screen.
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Behaviours assessed — 5 priority competencies
1
Dependability
Conscientious and thorough in their approach to work, delivering what they promise to the necessary standard. Behaves in line with the organisation’s values and ethical principles.
Why this matters for Elementary occupations (cleaners, labourers, catering assistants): Strongly named across all four triangulated sources (Cleaning Hygiene Operative L2 + Hospitality Team Member + Construction Operative + British Cleaning Council). Reliable attendance, conscientious working, procedural compliance (safety especially for labourers; hygiene for cleaners; allergens for catering). Errors and absences have direct operational impact.
2
Drive for Results
Strives for outstanding results, setting themselves high standards and being driven by targets. Pursues the goal with energy, actively seeking opportunities to improve.
Why this matters for Elementary occupations (cleaners, labourers, catering assistants): All three subroles have a productivity rhythm — rooms cleaned per shift (cleaning), plates served per hour (catering), tasks completed per day (labouring). Cleaning Standard 'self-managing'; Catering 'right first time'. Sustained pace through the shift matters commercially.
3
Resilience
Remains calm and maintains a positive attitude when faced with difficult circumstances. Thrives under pressure, remaining focused despite distractions. Quickly recovers from setbacks.
Why this matters for Elementary occupations (cleaners, labourers, catering assistants): Physical demands, antisocial hours (early starts for cleaners, evening/weekend service for catering, outdoor labour for construction), repetitive tasks, weather variation. Sustained effort across the shift is the daily reality. Resilience is universally evidenced across the three subroles.
4
Collaborative Working
Looks to understand others’ perspectives and objectives. Respects different styles/approaches, whilst adapting their own style to enable them to work effectively with others.
Why this matters for Elementary occupations (cleaners, labourers, catering assistants): Named in cleaning + catering Standards explicitly ('team player'); construction operative work also team-based on site. Coordinated working across stations/areas is daily reality across all three subroles.
5
Customer Focus
Builds effective customer relationships to ensure needs and expectations are understood. Understands the importance of the customer to the business, seeking regular feedback whilst being prepared to say no when needed.
Why this matters for Elementary occupations (cleaners, labourers, catering assistants): Cleaning Standard names 'customer focused'; Catering Standard names 'customers first'; less applicable to labourers but the SOC group is heterogeneous and 2 of 3 subroles strongly evidence it. Customer Focus captures the service-orientation shared by cleaners and catering assistants.