Role profile library
Predefined role profile
Nursing auxiliaries and assistants
The behaviours this profile measures, drawn from the great{with}talent job library and occupational research. Download the full competency-based interview guide to assess them.
The full interview guideCompetency-based questions, follow-up probes and a 1–5 rating form for each behaviour — ready to print or run on screen.
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Behaviours assessed — 5 priority competencies
1
Dependability
Conscientious and thorough in their approach to work, delivering what they promise to the necessary standard. Behaves in line with the organisation’s values and ethical principles.
Why this matters for Nursing auxiliaries and assistants: Nursing auxiliaries operate within the Care Certificate framework — the same standards that govern care workers. Dependability captures the consistent, conscientious practice that ward teams rely on: accurate observations, reliable handovers, doing what was promised to the necessary standard.
2
Customer Focus
Builds effective customer relationships to ensure needs and expectations are understood. Understands the importance of the customer to the business, seeking regular feedback whilst being prepared to say no when needed.
Why this matters for Nursing auxiliaries and assistants: The Care Certificate centres on person-centred values, dignity, and adapting care to individual needs. Customer Focus captures understanding what each patient actually needs, adapting care to them, and being prepared to advocate.
3
Resilience
Remains calm and maintains a positive attitude when faced with difficult circumstances. Thrives under pressure, remaining focused despite distractions. Quickly recovers from setbacks.
Why this matters for Nursing auxiliaries and assistants: Ward work is sustained physical and emotional work — distressed patients, demanding shifts, end-of-life situations. Resilience captures the ability to remain calm and focused, and to recover quickly so the next patient receives the same quality of care.
4
Collaborative Working
Looks to understand others’ perspectives and objectives. Respects different styles/approaches, whilst adapting their own style to enable them to work effectively with others.
Why this matters for Nursing auxiliaries and assistants: Auxiliaries work alongside qualified nurses, AHPs, doctors and the wider team. Collaborative Working captures the ability to coordinate effectively, adapting one's approach to support different colleagues' working styles.
5
Personal Leadership
Takes responsibility for their own actions. Proactively takes on additional responsibilities and drives their own performance. Lives their own values, actively acknowledges and seeks feedback from others.
Why this matters for Nursing auxiliaries and assistants: Auxiliary roles are often unsupervised in the moment of delivery — bathing, feeding, mobility support. Personal Leadership captures self-driven accountability, modelling care values (the 6Cs), and proactively seeking feedback. The Care Certificate explicitly identifies these as foundational.